Customer Journey Mapping Educational Series - A Lunch-n-Learn Event

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Name: Customer Journey Mapping Educational Series - A Lunch-n-Learn Event
Date: May 16, 2019
Time: 12:00 PM - 1:30 PM EDT
Event Description:
Module #2
Journey Mapping: 7 Steps to Building a Tribe of Loyal Advocates
During this 40-minute interactive educational presentation, attendees will learn how to build a customer journey. The journey is filled with micro-moments leading to customer loyalty and advocacy. The 7 step process will highlight how to gain a greater understanding of how your customers interact and engage with your brand, and how your products or services fit into their lives, schedules, goals and aspirations. Armed with this information, you will be able to …
What attendees will learn is…
  • How to uncover the Sweet Spot where Customer Goals and Your Own Align
  • How to Identify all the touchpoints (micro moments) in the customer journey
  • How to recognize the customer pain points and clarify the underlying issues
  • What is needed to confirm that your solution leads to moments of delight
  • How to experience the Journey…Yourself
  • How to visualize your journey Map.
NeoWARE Studios, 1485 Oviedo Mall Boulevard, Oviedo, FL
Located in the Oviedo Mall next to 3D My Life and across from Paul Mitchell.
Date/Time Information:
May 16th
12noon to 1:30pm
Contact Information:
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