Customer Journey Mapping Educational Series - A Lunch-n-Learn Event

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Name: Customer Journey Mapping Educational Series - A Lunch-n-Learn Event
Date: May 30, 2019
Time: 12:00 PM - 1:30 PM EDT
Event Description:
Building a Customer Touchpoint Map
During this 40-minute interactive educational presentation, attendees will learn how to identify the multiple touchpoints within their brand awareness process, and how to map them in the Journey Mapping process. Also known as micro moments, touchpoints don’t follow a sequential path, but rather allow entry from wherever the customer is.
 
What attendees will learn is…
  • “What” a Touchpoint is
  • Why they are important
  • How touchpoints tell the story behind the Brand
  • How to build/create touchpoints
  • What do customers expect from touchpoints?
  • How to manage touchpoints outside the Brand’s control
Location:
NeoWARE Studios, 1485 Oviedo Mall Boulevard, Oviedo, FL
Located in the Oviedo Mall next to 3D My Life and across from Paul Mitchell.
Date/Time Information:
May 30th
12noon to 1:30pm
Contact Information:
Fees/Admission:
$10/pp
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