Service Center Manager

Posted: 03/08/2023

Salary: $59,000 - $85,000
Suncoast Credit Union is expanding into the Orlando market. Join a flourishing team who has grown with the addition of 500+ new positions in the last year! 

The Service Center Manager is an integral part of improving the financial lives of Suncoast Credit Union members by cultivating an efficient service center grounded in excellent service. Key responsibilities include a variety of business and administrative functions, including managing the daily operations of the service center, training and supervising the service center employees. This role requires a consistent demonstration of knowledge of all functions, policies, and procedures of Suncoast Credit Union.


  • Plan, organize, and manage the daily activities of the service center
  • Oversee teller operations such as member interaction, account opening, underwriting, processing, and closing of loans
  • Support staff through activities such as computer input, preparations for first and second mortgages, preparation of loans recommendation for the Lending Review Committee, and discussion of denials with members
  • Direct and manage delivery system options within the service center to provide quality, efficient member service
  • Hire, train, coach, appraise, mentor, and reward staff, acknowledge staff feedback or concerns
  • Manage personnel activities of staff
  • Set goals and objectives for team members, guide staff in developing action plans to reach stated goals
  • Cultivate a strong team by building trust among staff
  • Oversee the advancement or disciplinary matters of staff, and recommend termination when necessary
  • Ensure the service center's physical facilities are maintained
  • Cultivate a service and sales culture within the service center to attain established goals
  • Promote and coordinate products and services provided by CUSOs
  • Foster the “All Team” culture within the organization by providing open lines of communication and cooperation between all areas
  • Represent Suncoast Credit Union at community events
  • Assist Regional Vice President in the establishment of performance goals for the service center and each team member
  • Assist the Regional Vice President with developing and implementing long-term and short-term business objectives
  • Interpret and implement management policies for the service center
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Maintain expert knowledge and understanding of the credit union products, services, policies, procedures, and guidelines
  • Attend educational events to increase professional knowledge
  • Bachelor’s degree in business or related field preferred
  • 5+ years of financial management experience
  • Bilingual in Spanish preferred 
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve complex problems
  • Strong organization, prioritization, and analytical skills to effectively attain goals set for the service center
  • Strong communication skills (written, verbal and interpersonal) to interact effectively with members, staff, vendors, board of directors, government regulators, and community leaders
  • Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand
  • Must exercise logical reasoning and independent discretion in all areas of responsibility
  • Must be able to maintain a high level of confidentiality
  • Strong knowledge and understanding of the credit union products, services, policies, and procedures pertinent to the job including mortgages, consumer loans, and deposit products. 
  • Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities including but not limited to; to SAFE ACT and BSA/AML